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People and products combined create actionable analytics

Client Services

At RedEye we pride ourselves on having an extensive and highly specialised client services team who work on a strategic, tactical and administrative level to help clients get the most from their online marketing and integrate online with offline where appropriate. 

“If you have £100 to spend on analytics, spend £10 on the product and £90 on people.”

Avinash Kaushik,

At the heart of our analytics proposition is our industry leading client services department with managers (not sales people) working on only a small amount of accounts.

RedEye is unique within the analytics and online marketing industry by having a dedicated client services team from its inception over 10 years ago. Our fully managed service comprises advanced software with a high level of consultancy. By combining these elements true actionable analytics can achieve the following: 

  • Actionable reporting relevant to your business (not just numbers for the sake of it).
  • True interpretation of data to produce results.
  • Linking analytical data with leading usability consultation to produce genuine optimisation opportunities.
  • Ultimately producing both the WHAT and WHY of web analytics.  

Much more than just technical support  

Our specialised team is not a telephone support line, (just there to advise on how to build a report or work out why you cannot login). The client services department is there to help you with your online marketing goals and objectives:

  • Decide what your goals are and define your reporting around this, so reports are actionable.
  • Create custom information specific to your business. RedEye has built many sector specific reports like offline store reporting for retail, bet slip analysis for gambling or flight schedule fulfilment in travel. This is only possible through our dedicated client services team that understands your business and the capabilities of the database.
  • Understand the power of unlimited segmentation and where to use it with your data to enrich your insights.
  • Build custom behavioural email programs based on the analysis and data already built into your online marketing database. 

“The combination of a managed approach and excellent selection of segmented data has enabled us to digest and action previously impenetrable levels of information.”

Abigail Murphy, Online Marketing Manager, esure

At RedEye we make it our job to understand your website as well as yourself, and link our work to the goals that drive your business. This is achieved by regular meetings (on average we see our clients monthly) and daily communication via the phone. 

The aim of the RedEye service approach is that we are an extension of your own team. We offer advice not just based on our extensive web analytics experience but also based on our experience of you and your specific goals.


To find out more call 020 7730 9958 or submit an online enquiry.