Consumers care more about customer experience now than ever before. 80% say experience is equally as important as the product or service.
Catch up on what’s been happening at key events in the UK, through our summary reports - this time on Customer Engagement Transformation Conference 2021
This session discusses how pivoting your marketing strategy to focus on digital opportunities can enable you to use dynamic data to extract immediate insights.
Retaining customers is the most important part of growing a business, therefore you need to keep your customer relationships strong and healthy.
This webinar will look at how to ensure the whole customer journey is tailored and that your data drives the possibility to do this.
We are unequivocally living in the age of customer centricity; an age where no marketing effort is able to override the negative impact of poor customer service.